We have included some of the most frequently asked questions from our customers that may be able to help you. These FAQs provide quick answers to you. If you don't get an answer to your question, feel free to contact support at support@aimae.com so they can help you.


How can I make an order?
  • Browse through our store and choose the selection of the item that you like the most. Press the add to cart button. Repeat this procedure for each item you wish to purchase. When you finish selecting the item, press the cart button to go to the checkout page. You can also press the cart icon that appears at the top of the page on the right hand side to go directly to the checkout page. Enter the requested information correctly and press the check out button.
What can I do if I need help with my order?

You can write to us at support@aimae.com so that one of our representatives can assist you.

Can I cancel my order?

Once you create an order, you can cancel it within the first half hour of placing the order and as long as it hasn't been processed. If you request the cancellation of your order and it has already been packed but has not yet been shipped, the customer will be charged 10% of their purchase. In order to meet the demands of our customers, our shipments are processed under a logistics company and these changes in both packaging and unpacking are charged by the logistics company to AIMAE. Please make sure you have the information of the desired items and sizes before ordering.

Orders that have already been shipped cannot be cancelled.

What can I do if I duplicate an order?

If you mistakenly made two or more separate orders of the same item or items and one of the orders was placed using a coupon code and you wish to cancel one of the orders you will only be able to cancel order in which the coupon code was used. There are no refunds on orders placed with coupon codes unless items were damaged or faulty. 

Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale. 

Product Availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.


Do you ship overseas?

AIMAE ships nationally and internationally worldwide. Some shipments require an additional cost imposed by your country of origin. Everything will depend on your country.

What is the shipping policy?


Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 2 weeks, please notify. Lost Packages sent by AIMAE and delivered by USPS are responsibility of the client. 


All orders are shipped USA and PR USPS Ground.

How much does it cost to ship my order?

The cost of your shipment will depend on what is calculated using factors such as location, carrier rates, order value, and weight. It is updated in real time to give you the most accurate rate possible.

How long can my order take to arrive?

Your order may take two (2) weeks to arrive at the shipping address. If it does not arrive within two weeks, you should contact support@aimae.com so we can help you with your order. Please note that the postal service may face logistics issues that are beyond our control.

How do I track the progress of my order?

To follow the process of your order you can access your AIMAE account. You will be able to find the complete information of your order. In the same way, you can access the tracking number link that was sent to you at the end of your order. You can also contact support@aimae.com for help.

What do I do if my order has an error in the shipping address?

Before placing an order, please confirm that the information is correct. This will help your order work and arrive as soon as possible. Shipments will be made to the address provided by the client, so we will not make address changes if the client does not notify us of the error. If an order leaves with an error in the shipping address and AIMAE was not notified, in most cases the postal service can return the order to AIMAE, in the same way your order may be lost in the process. The customer must wait for the postal service to return the order to AIMAE to be able to send it again. This process could take two (2) weeks or more to be received in the store. The cost of the new shipment must be paid by the customer.

What do I do if the postal service could not make the delivery?

If the postal service cannot deliver the order, it will be returned to our warehouse. This could take two (2) weeks or more. It will depend on how quickly the postal service returns the order. AIMAE must previously receive the order before making a second delivery attempt. The cost of the new shipment must be paid by the customer.

Return & Exchange

How do I request a refund?

AIMAE does not work with refunds. Item exchanges or store credit for a future purchase only. Be sure of your purchase before creating an order. Before placing an order and checking the box that you agree with our policy, you must refer to the information to read the content and agree to place that order.

How do I request an exchange or store credit?

The customer must communicate their desire to change the item or size to our support department at support@aimae.com to process it. You will receive complete information about the exchange procedure. The shipping costs of both the return and the shipment of the new order are borne by the customer.

In order to process the exchange, the item must be received at our warehouse and have gone through an inspection process. The items received cannot be washed, stained, smell of perfume or deodorant and/or damaged. The item must also have the tag as it was originally when the order was received. Failure to comply with some of these aforementioned points, AIMAE reserves the right not to make the exchange.

Upon receiving the item and successfully passing the inspection process, a new order will be created for you with the selected item. This order has been sent to you to confirm the information and complete the new order. If you don't have the item you want, you can request an store credit toward the purchase of an incoming item.

What if my order is damage or defected?

If you receive a defective or damaged item, you must contact support at support@aimae.com and explain the situation. You must also submit a photo of the defective or damaged part. The support department will let you know the procedure to follow.

Get in touch

Have questions about your order, or a general enquiry?